Privacy Policy

Privacy Policy of UMA Home Healthcare

This privacy policy applies to UMA Home Healthcare, a home health agency that provides skilled nursing, physical therapy, occupational therapy, speech therapy, and personal care services to clients in their homes. This privacy policy describes how we collect, use, and disclose your personal and health information, and how we protect your privacy rights.

What information do we collect?

We collect information that is necessary to provide you with quality home health care services, to communicate with you and your health care providers, to bill for our services, and to comply with legal and regulatory requirements. The types of information we collect include:

Your name, address, phone number, email address, date of birth, social security number, insurance information, and other demographic and contact information.
Your medical history, diagnosis, treatment plan, medications, allergies, and other health information that you or your health care providers share with us.
Your preferences, needs, and feedback regarding our services.
Your payment information, such as credit card or bank account details, if you pay for our services directly.
Any other information that you voluntarily provide to us or that we obtain with your authorization.

How do we use your information?

We use your information for the following purposes:

To provide you with home health care services that meet your needs and preferences.
To coordinate your care with your health care providers, family members, caregivers, and other authorized parties.
To communicate with you about your care, appointments, and satisfaction with our services.
To bill your insurance company, Medicare, Medicaid, or other third-party payers for our services.
To comply with legal and regulatory requirements, such as reporting health outcomes, quality measures, and adverse events.
To improve the quality and safety of our services, such as conducting audits, surveys, and research.
To protect our rights and interests, such as defending against claims, disputes, or lawsuits.

How do we share your information?

We share your information only as necessary and appropriate for the purposes described above, and only with parties who are authorized to receive it. The parties we may share your information with include:

Your health care providers, such as your primary care physician, specialists, hospital, pharmacy, laboratory, and other providers involved in your care.
Your family members, caregivers, and other authorized parties, such as your legal representative, guardian, or power of attorney, if you give us permission or if we are required by law to do so.
Your insurance company, Medicare, Medicaid, or other third-party payers, to verify your eligibility, obtain authorization, and process claims for our services.
Our business associates, such as contractors, vendors, consultants, and auditors, who perform services on our behalf and who are contractually obligated to protect your information.
Government agencies, such as the Department of Health and Human Services, the Centers for Medicare and Medicaid Services, and other regulators, who oversee our compliance with HIPAA and other laws.
Law enforcement, courts, and other parties, if we are required by law to respond to a subpoena, warrant, court order, or other legal process, or if we have a good faith belief that disclosing your information is necessary to prevent or address fraud, abuse, or other illegal or harmful activity.

How do we protect your information?

We take reasonable steps to protect your information from unauthorized access, use, disclosure, modification, or destruction. These steps include:

Using encryption, passwords, firewalls, and other security measures to safeguard your information on our computers, networks, and devices.
Training our staff on how to handle your information in a confidential and respectful manner.
Limiting access to your information to only those who need it to perform their duties.
Destroying or deleting your information when it is no longer needed or required by law.

What are your privacy rights?

You have the following rights with respect to your information:

You have the right to request a copy of your information that we have on file.
You have the right to request that we correct, update, or amend your information if it is inaccurate or incomplete.
You have the right to request that we limit how we use or share your information for certain purposes, such as marketing or research.
You have the right to request that we provide you with a list of the parties that we have shared your information with in the past six years.
You have the right to request that we transfer your information to another home health agency or provider of your choice, if feasible.
You have the right to revoke your consent or authorization for us to use or share your information, except to the extent that we have already acted on it.
You have the right to file a complaint with us or with the Office for Civil Rights if you believe that we have violated your privacy rights.

How can you exercise your privacy rights?

To exercise your privacy rights, you can contact us at:

UMA Home Healthcare 260 Milton Street Dedham, MA 02026 Phone: (857) 557-6330 Email: privacy@UMAhomehealth.com

Please note that we may ask you to provide proof of your identity, such as a photo ID, before we process your request. We may also charge you a reasonable fee to cover the cost of providing you with a copy of your information, unless prohibited by law.

How do we update our privacy policy?

We may update our privacy policy from time to time to reflect changes in our practices, laws, or regulations. We will notify you of any material changes by posting the updated policy on our website, mailing it to you, or providing it to you in person. The date at the top of the policy indicates when it was last revised. Your continued use of our services after we update our policy means that you accept the changes.

How can you contact us?

If you have any questions, comments, or concerns about our privacy policy or practices, please contact us at:

UMA Home Healthcare 260 Milton Street Dedham, MA 02026 Phone: (857) 557-6330 Email: privacy@UMAhomehealth.com

You can also contact the Office for Civil Rights, the federal agency that enforces HIPAA, at:

Office for Civil Rights U.S. Department of Health and Human Services 200 Independence Avenue, S.W. Washington, D.C. 20201 Phone: 1-800-368-1019 Email: OCRMail@hhs.gov Website: www.hhs.gov/ocr